Make a claim

Making a claim on your PI policy

The following scenarios are examples of times in which a you should contact us.

Please be advised that this list is not exhaustive, and you should contact us if you are unsure;

  • You have received a Complaint in writing from one of your patients.
  • You have received a Complaint in writing from AHPRA or relevant investigative commission.
  • You have a client whom you have been treating and has verbally stated their intent to make a complaint against you.
  • You have received a letter from Medicare naming you in a audit.
  • You have injured a patient whilst undertaking your healthcare services.
  • Anything you think could give rise to a civil claim against you should be reported.

Claims can be reported by email to or by phone on 07 3426 0440.